Privacy Policy
Last Updated: [Add Date]
Welcome to the Community Center Portal ("Platform"), including our website and mobile application. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect user information.
By accessing or using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information during registration, booking, membership, donation, or platform usage:
Personal Information
- Full Name
- Mobile Number
- WhatsApp Number
- Email Address
- Address Details
- Country / State / City / Village Information
- Date of Birth
- Gender
- Occupation
- Blood Group
Identity Verification
- Aadhaar Number (for Indian users)
- Passport Details (for foreign users)
- Uploaded ID Proof Documents
- Profile Photo
Booking & Payment Information
- Booking details
- Payment transactions
- Donation details
- Membership application details
Technical Information
- Device information
- IP address
- Browser/app usage details
- Login/session information
2. How We Use Your Information
Collected information may be used for:
- User registration and authentication
- OTP verification and login
- Musafarkhana booking management
- Membership approval and management
- Donation processing
- Invoice and receipt generation
- Notifications via WhatsApp, Email, SMS, or App
- Improving platform functionality and security
- Legal, compliance, and operational purposes
3. Payment Information
Online payments are processed through third-party payment gateways such as Razorpay and PayPal. We do not store sensitive card or banking details directly on our platform.
Payment gateway providers may process your information according to their own privacy policies and compliance standards.
4. Document & ID Verification
Uploaded identity documents and profile photos may be used for:
- Community/member verification
- Booking verification
- Security and fraud prevention
- Administrative approval processes
Users are responsible for providing valid and accurate information.
5. Notifications & Communication
The platform may send:
- OTP verification messages
- Booking confirmations
- Membership updates
- Payment notifications
- Announcements and support communication
Notifications may be sent through:
- SMS
- Push notifications
6. Data Sharing
We do not sell personal information to third parties.
Information may only be shared:
- With payment gateway providers
- With government/legal authorities when legally required
- With authorized internal administrators for operational purposes
7. Data Security
We implement reasonable security practices to protect user data from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee 100% security.
Users are responsible for maintaining confidentiality of their login credentials and OTP access.
8. User Responsibilities
Users agree:
- To provide accurate information
- Not to misuse the platform
- Not to submit fake or fraudulent details
- To comply with community and booking rules
9. Data Retention
User information may be retained for:
- Operational requirements
- Legal compliance
- Financial records
- Audit and reporting purposes
10. Third-Party Services
The platform may integrate with:
- Razorpay
- PayPal
- WhatsApp services
- Email/SMS providers
- Firebase notifications
Use of such services may be subject to third-party policies.
11. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated policies will be published on the website and application.
12. Contact Us
For privacy-related concerns or queries, users may contact:
- Official Support Email
- Official Contact Number
- Official WhatsApp Support