Refund & Cancellation Policy

1. Musafarkhana Booking Cancellation Policy

Cancellation Window

Users may cancel their booking up to 24 hours before the scheduled check-in time to be eligible for a refund.

Cancellation requests submitted within 24 hours of check-in may not be eligible for any refund.

2. Refund Eligibility

Refund eligibility is subject to:

• Cancellation timing
• Booking status
• Payment verification
• Compliance with community and booking policies
• Management approval (if required)

Approved refunds will be processed according to the applicable refund policy at the time of cancellation.

3. Payment Gateway Charges

Payment gateway/platform processing charges charged by Razorpay, PayPal, banks, or other payment providers may be deducted from the refund amount.

For eligible cancellations made at least 24 hours before check-in, a fixed cancellation charge of ₹100 and applicable payment gateway charges will be deducted from the booking amount. The remaining balance will be refunded to the original payment method within 5–7 working days.

Payment gateway charges may be non-refundable depending on the policies of the payment service provider.

4. Refund Processing Time

Approved refunds are generally processed within 5–7 working days.

Actual refund timelines may vary depending on:

• Bank processing times
• Payment gateway processing
• User's payment method

Refunds will be credited back to the original payment source wherever applicable.

5. Non-Refundable Situations

Refunds may not be applicable in the following situations:

• Cancellation after the permitted cancellation window
• Failure to Check-In - If a user does not arrive and complete check-in on the scheduled booking date, the booking will be treated as utilized and no refund will be provided.
• Fake, fraudulent, or unauthorized bookings
• Violation of community or Musafarkhana rules
• Incomplete or invalid payment transactions
• Membership fees or donations (unless specifically approved by management)

6. Offline Payment Refunds

Offline/manual payments are subject to verification and approval by the management. Any refund requests for such payments will be reviewed and processed on a case-by-case basis.

7. Membership & Donation Payments

8. Technical Failures

In case of:

• Duplicate payments
• Failed transactions with amount deduction
• Payment gateway errors
• Technical transaction failures

Users may contact support and provide payment proof for verification and resolution.

9. Right to Modify

The Community Center reserves the right to modify:

• Cancellation policies
• Refund rules
• Payment terms
• Booking conditions

at any time without prior notice whenever operationally, legally, or administratively required.

10. Contact for Refund Support

For cancellation or refund-related queries, users may contact the official support channels available through the website and mobile application.