Terms & Conditions

1. User Registration

• Users must provide accurate and valid information during registration.
• Fake, misleading, or fraudulent information may lead to rejection or suspension.
• OTP verification may be required for login and account access.

2. Membership

• Membership applications are subject to management/committee approval.
• Submission of application does not guarantee approval.
• Patron and Lifetime membership categories may have separate eligibility and contribution requirements.
• Membership fees or contribution amounts may be non-refundable once approved or processed.

3. Musafarkhana Booking

• Only approved registered users may access booking facilities.
• Room allocation is system-generated based on availability.
• Management reserves the right to reassign or change rooms when operationally required.
• Admin may block rooms for maintenance or management purposes.

4. Payments

• Payments may be processed through Razorpay, PayPal, or approved offline methods.
• Payment gateway charges, taxes, or deductions may apply.
• Users are responsible for verifying payment details before completing transactions.

5. Cancellation & Refund

• Cancellation and refund eligibility will follow the official Refund Policy.
• Refund processing timelines may vary depending on banks and payment gateways.
• Gateway/platform charges may be non-refundable.

6. Donations

• Donations made through the platform are voluntary.
• Donation receipts may be generated for records.
• Donations are generally non-refundable unless approved by management.

7. User Conduct

Users agree not to:

• Submit false information
• Attempt unauthorized access
• Misuse booking or payment systems
• Violate community guidelines
• Use the platform for unlawful activities

8. Notifications

The platform may send notifications through:

Users consent to receiving such communications related to platform usage.

9. Suspension & Termination

Management reserves the right to:

• Approve/reject registrations
• Suspend accounts
• Cancel bookings
• Remove access for policy violations or suspicious activity

10. Intellectual Property

All platform content, branding, logos, designs, and materials remain property of the organization unless otherwise stated.

Unauthorized copying or misuse is prohibited.

11. Limitation of Liability

The organization shall not be held responsible for:

• Technical downtime
• Payment gateway failures
• Third-party service interruptions
• User negligence or misuse
• Delays caused by external providers

12. Modifications

The organization reserves the right to modify:

• Features
• Pricing
• Membership rules
• Booking rules
• Terms & Conditions

at any time without prior notice.

13. Governing Jurisdiction

Any disputes arising from usage of the platform shall be subject to the applicable local jurisdiction and governing laws.